Terms of Service

Last updated: 25/05/2026

1. Overview

These Terms of Service (“Terms”) govern your access to and use of our platform (“we”, “us”, “our”). By using our service, you agree to be bound by these Terms.

If you do not agree, you must not use the platform.

2. Description of Service

We provide a digital platform that facilitates the exchange of cryptocurrency and fiat currency through third-party payment rails and liquidity providers.

We do not provide financial, investment, or legal advice.

All transactions are executed based on user instructions and available payment infrastructure.

3. Eligibility

To use this platform, you must:

• Be at least 18 years old (or the legal age in your jurisdiction)
• Have the legal capacity to enter into binding agreements
• Not be located in a jurisdiction where use of our service is prohibited

By using the service, you confirm that you meet these requirements.

4. User Responsibilities

You agree that you will:

• Provide accurate payment and transaction information
• Ensure you are legally allowed to send and receive funds
• Not use the platform for unlawful, fraudulent, or abusive purposes
• Not attempt to exploit, reverse engineer, or interfere with the platform

You are solely responsible for the legality of your transactions in your jurisdiction.

5. Transactions

All transactions are:

• Final once confirmed on the blockchain or payment network
• Irreversible once processed
• Subject to network fees, processing times, and third-party delays

We are not responsible for losses due to incorrect wallet addresses, payment errors, or network failures.

6. Fees

We may charge fees for transactions, conversions, or network processing.

All applicable fees will be displayed before you confirm a transaction.

We reserve the right to update fees at any time.

7. Data Handling

We follow a data minimisation approach.

• Payment-related data is only retained for the duration required to process transactions.
• After completion, non-required personal data is securely deleted or anonymised.
• Certain transaction records may be retained in anonymised form for compliance, fraud prevention, or reporting purposes.

Full details are available in our Privacy Policy.

8. Risk Disclosure

You acknowledge and agree that:

• Cryptocurrency assets are volatile and may lose value
• Blockchain transactions are irreversible
• Fiat transfers may be subject to banking delays or restrictions
• You use the service at your own risk

We are not liable for market fluctuations or third-party service failures.

9. Prohibited Use

You may not use the service for:

• Money laundering or terrorist financing
• Fraudulent or deceptive activities
• Violating sanctions or export control laws
• Any activity that violates applicable law

We reserve the right to suspend or terminate access if prohibited activity is suspected.

10. Suspension and Termination

We may suspend or terminate access to the service at any time if:

• You violate these Terms
• We are required to comply with legal obligations
• We detect suspicious or high-risk activity

We may also restrict access to protect the platform or other users.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for losses due to user error, network failures, or third-party services
• Our total liability is limited to the amount of fees paid by you in the last 30 days

12. No Warranty

The service is provided “as is” and “as available” without warranties of any kind, including fitness for a particular purpose or uninterrupted availability.

13. Changes to Terms

We may update these Terms at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the service is operated, unless otherwise required by applicable law.

15. Contact

If you have any questions about these Terms, contact us at:

Email: support@exchange.site