Privacy Policy

Last updated: 05/25/2026

1. Overview

This Privacy Policy explains how we collect, use, store, and delete personal data when you use our platform (“we”, “us”, “our”). We are committed to data minimisation and protecting your privacy.

By using our service, you agree to the practices described in this policy.

2. Information We Collect

We collect only the minimum information necessary to process transactions and operate payment services, including:

• Payment processing information (e.g. bank account details, transaction references, or payment identifiers)
• Transaction metadata required to complete fiat settlements
• Basic technical data (IP address, browser type, and device information for security and fraud prevention)

We do not permanently store unnecessary personal data.

3. Use of Information

We use collected data strictly for the following purposes:

• Processing fiat and cryptocurrency conversions
• Facilitating payment settlements and withdrawals
• Preventing fraud, abuse, and security risks
• Complying with legal and regulatory obligations where required

4. Data Retention

We follow a strict data minimisation and retention policy:

• Payment-related data is stored only for the time required to complete the transaction.
• Once a transaction is successfully completed and verified, payment details are securely deleted or irreversibly anonymised.
• Transaction records may be retained in anonymised or aggregated form for accounting, auditing, or legal compliance purposes, for example feedback proofs on main page.

5. Data Sharing

We do not sell your personal data.

We may share limited data only with:

• Payment processors and banking partners (to complete transactions)
• Fraud prevention and security service providers
• Regulatory authorities when legally required

All third parties are required to handle data securely and in compliance with applicable laws.

6. Security

We implement appropriate technical and organisational security measures to protect your data, including:

• Encryption of sensitive data in transit
• Secure infrastructure and access controls
• Regular security monitoring and audits

However, no system can guarantee 100% security.

7. International Transfers

If data is transferred outside your country, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Request correction of inaccurate data
• Request deletion of data (subject to legal obligations)
• Object to or restrict certain processing activities

To exercise your rights, contact us at: [Insert Contact Email]

9. Compliance Notice

Where required by law, we may be obligated to collect and retain certain information for anti-fraud, anti-money laundering (AML), or financial compliance purposes. We will comply with applicable legal obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact

If you have any questions about this Privacy Policy, contact us at:

Email: support@exchange.site